How can we help ?
- Air Conditioner
- Air Purifier
How do I set up the internal pump?
Watch our video guide!
1. Power the pump feature on using the display screen on top of your unit.
2. Locate the hose connection on the lower-right rear of the unit.
3. To connect the included drain hose, simply push in on the gray area with the tip of your finger while pulling the green plug out of the hole. (Note: Do not yank or use extreme force to remove the plug as this may damage the unit. The plug should slide out easily while depressing the gray collar.)
4. After removing the green plug, insert the hose into the hole while holding down the gray area with your finger.
My pump isn't working. The bucket just fills up with water. Help!!!
Don't worry!In order to save power, the internal pump does not run constantly. The pump will begin operation once the drain bucket nears maximum capacity. No additional action is required from you.
Does the unit turn off when the bucket is full?
Yes, the automatic switch turns the unit off when the drain bucket fills up.
Does this unit have a removable tank?
The unit has removable drain bucket located on the bottom portion of the front of the unit. When the water level reaches a high point, sensors will auto-stop the dehumidifier and protect the bucket from overfilling. The water can easily be removed by sliding the bucket towards you and using the handle to empty the bucket.
How heavy is the bucket of water when full?
A completely full drain bucket on the 30 Pint model weight approximately 8lbs, about the same as a gallon of milk. All other models are roughly double this, around 15lbs.
Do you need to turn off the unit to remove the bucket?
After removing the bucket a sensor will turn the unit off until the bucket is mounted back into place. However, we recommend shutting the unit off to prevent any leakage after removing the bucket.
Can this unit be used for continuous drainage?
Absolutely! You simply need to attach any standard ¾” U.S. hose to a drain outlet in your home and the machine will run constantly.
Would the water go back up the drain hose, if the hose end is higher than the drain?
If the drain hose is higher than the drain outlet, the dehumidifier will instead use the drain bucket. The drain hose is gravity-fed, so it must be lower than the drain outlet on the unit.
How do you set up the drain hose?
This model only has a gravity drain feature. Once you attach a hose on the left side of the unit, the water should drain smoothly as long as it's installed properly. The hose has to be at a downward angle, otherwise water will collect in the bucket instead.
Can we use a garden hose as a gravity drain hose?
Yes, that is the recommended type of hose for gravity drainage. As long as it has a ¾” female connection.
What hose size is needed?
-A standard US garden hose at 3/4 inches for gravity drainage.
-The tube hose with 0.6cm(0.24 inches) external diameter and 0.4cm(0.16 inches) inner diameter for built-in pump.
Pump is not working. Water goes into reservoir. Why?
We only offer one unit with an internal pump at this time. Other models does not have a pump feature. There is a gravity drain connection instead, or you can always use the bucket drain feature.
Can I drink the water from the bucket?
We do not recommend you to drink any water from the dehumidifier. You could use the water in the bucket to water your non-edible plants and flowers, however.
Would a dehumidifier help the air conditioner cool the air?
Yes, the portable dehumidifier helps the A/C in your home. Dehumidifiers can continuously reduce the humidity out of the air allowing your A/C to work less often and more efficiently, saving on your energy bill and making your environment more comfortable.
Can this unit replace my house central air system?
A dehumidifier is a great air treatment solution for removing excess moisture around your home and protecting it from damaging mold and mildew. It is enough for some places like a basement, but maybe not the entire house with many floors or levels.
Does this dehumidifier need filters?
No, TOSOT dehumidifiers use a replaceable filter that shuld be cleaned every 30 days of operation.
Does this dehumidifier put off heat?
Yes, this unit does exhaust hot air. There is no dehumidifier on the market that will not emit heat because that is how they are able to remove humidity.
In short, warm air is pulled into the dehumidifier and then passes through refrigerated cooling coils. The moisture from the air forms on these coils and drops into the drain bucket (or through drain hose if you selected that option). Your dehumidifier emits heat because it has to power the fan and cooling elements at the same time, which draws considerable energy compared to a standard fan.
Does it come with a hose?
Hose is not included.
What is the decibel levels of each unit and settings?
The 70-Pint dehumidifier operates at 52/50/48 decibels on the high/medium/low settings. For reference, a decibel rating of 45 or under will be virtually silent. Decibel levels between 45 and 50 sound similar to light rainfall. Ratings of 50 or above will be equivalent to the level of a quiet conversation.
The unit turns off every few hours, why?
The dehumidifier only runs when the humidity levels are outside of the set humidity range. Other possible reasons your unit is not running is the water level is high and bucket needs emptied, or the compressor coils are freezing and the anti-freeze function is in effect.
What is the minimum temperature the unit can operate in?
41 Degrees Fahrenheit. Temperatures lower than this may caused the compressor coils to freeze over.
Does this machine automatically reset if power goes out?
Yes, in the event of a power outage, the unit will power back on when power is back online.
Can I trust this to continuously working for one week without supervision?
Yes, if: 1) Humidity is in the air. 2) If unit is connected to power source. 3) Gravity drain hose is connected downward towards a drain.
Does this unit have a timer?
Yes, the unit has a timer. You can check the user manual for details on how to setup the timer.
What is the difference between the 30, 50, and 70 pint units?
The different measurements are the maximum amount of water the unit could remove from the air in a 24 hour period in normal conditions. These conditions are 60% RH (relative humidity) at 80 degrees Fahrenheit. The unit may remove slightly more or less than the posted amount (30, 50, 70 pints) depending on the actual RH and temperature.
Are TOSOT Dehumidifiers Energy Star rated?
TOSOT is UL and Energy Star Rated. You can find more information about Energy Star certifications here.
How long is the defrost cycle?
The unit has an automatic defrost switch which is engaged whenever needed based on temperature. Cycle times are not exact and depend on each situation.
Is the unit durable?
The units can endure non-stop use. Quality compressors are the most dehumidifier biggest concern. Larger units have larger compressors and do not work as hard as their smaller-compressor counterparts.
What is the length of the cord?
The cord is 6 feet in length from base to plug-in.
What size should I order?
Variable factors determine ideal dehumidifier size: 1) RH% (relative humidity percentage) how humid or moist is your room typically. 2) Size of area: 1500 sq ft, 3000 sq ft, or 4,500+ sq ft. If in doubt, go with the larger option. You can check out our guide for selecting a dehumidifier here .
Does the 70 Pint draw more moisture out than a 50 Pint?
Yes, the 70 Pint has a larger size compressor than the 50 Pint, so it is able to remove more moisture per day (20 pints more to be exact!).
How much does each unit weigh?
Each unit weights approximately 45lbs.
Window Air Conditioner
How do I know if this window ac fits in my window?
Please check the unit dimension and the window size we recommended for installation as below:
Unit dimension: WxDxH inches
8000BTU: 21x17.25x12.75 inches
10000BTU: 21.38x22.75x15.75 inches
12000BTU: 21.38x22.75x15.75 inches
Recommended window size:
Width Range: 25-41 inches; Minimum Height: 14 inches
Width Range: 25-41 inches; Minimum Height: 17 inches
Does this have heat? I see that the temperature range is between 61 and 86, but have seen others say it doesn’t provide heat, but 86 seems hot to me.
TOSOT Window Aircondition is a three in one device, Cooling, Fan, and Dehumidifying. The latter functions draw out heat in the process .
Is filter side or front opening?
Hi there, you could remove the filter from the front side of the air conditioner.
What's the lowest temperature you can set the thermostat to?
Hi there, the lowest temperature you can set is 61°F (16°C). The temperature range is from 61 °F to 86 °F (16 °C - 30 °C). If you have further questions, please send an email to firstname.lastname@example.org!
Portable Air Conditioner
Can I use white vinegar to clean my humidifiers and how much should I use?
Yes, you could use distilled white vinegar to remove any hard-mineral deposits buildup. Increase or decrease the amount of vinegar depending on the amount of hard-mineral deposits. Adding 2 tsp. of white vinegar into the water tank and filling water tank approx 1/4 full of clean water are for routine cleaning.
Do I have to use purified water?
It is not compulsory to use purified water, but buildup of the hard-mineral deposits in the water tank could be greatly reduced by using only distilled, mineral-free water and frequent cleaning.
Why the water is leaking from the tank to water channel?
The "leaking" is from the filtering process. There is a filter on water cover subassembly, and the water in tank would be filtered to water channel, which makes sure the water is more clear for use.
Is there a way to secure the top so that it won’t spill so easily?
Hello, we greatly appreciate your feedback and concern when using TOSOT humidifier. Based on its top-fill design principle, we tried to make it easy enough to operate. We recommend placing your humidifier where it is safe and will not be easily tipped over. We would take your feedback into full consideration and try to improve the design for our products.
Is there a way to secure the top so that it won’t spill so easily?
Based on its top-fill design principle, we tried to make it easy enough to operate. We recommend placing your humidifier where it is safe and will not be easily tipped over. We would take your feedback into full consideration and try to improve the design for our products.
What is carbon filter? How often should I clean?
Carbon filter located on the bottom of your humidifier, is a black, sponge-like material which is for the air intake. This filter may attract large quantities of dust or other debris from the surrounding air after continued use, depending on your local environment. We recommend doing a basic cleaning every week.
Does this humidifier have a night light option?
Under working status, long press and hold the button for 2 seconds to turn the tank light in or off.
What size room is most optimal for use?
TOSOT 4L Top Fill Humidifier can cover 250-450 sq. ft/23-42 m².